Home Policy & General Regulation

Policy & General Regulation

www.thmilk.vn is the official information website of TH Food Chain Joint Stock Company based at No. 166, Nguyen Thai Hoc Street, Quang Trung Ward, Vinh City, Nghe An Province, hereinafter called “we”.

Access to our website means acceptance of its displayed terms. Any part of the Policies & Regulations on the website is subject to changes, amendments, supplements and removal at any time, with immediate effect, from the moment such changes are posted on the website, without prior notice. Please keep yourself updated by visiting our company regularly.

Please read the following information carefully before you start:

1. How to use this website

- Any use of any part of this website for commercial purpose without our written permission is prohibited. If any of the terms contained herein are violated, your permit will be canceled without prior notice.

- Your registered account information must be accurate and be updated in the event of any change. Every website user is responsible for their password, account, and activity. Also, you must inform us if you detect any unauthorized access to your account. We will not be held responsible, whether directly or indirectly, for any damage or loss caused by your non-compliance.

- During registration, you agree to receive advertising emails from the website. After that, you can stop receiving those emails if you wish by clicking the bottom link in all advertising emails.

2. Customer feedback

- All web content and all of your comments are our property. If we discover any false information, we will lock your account immediately or adopt different measures as stipulated by Vietnam’s laws.

3. Place and confirm an order

- The order will be sent to us when you place an order on thmilk.vn. However, the order must be confirmed before being placed. The order can only be confirmed by thmilk.vn if it meets the requirements for an order to be made on thmilk.vn.

- For quick order confirmation, please provide accurate and sufficient information regarding delivery or the terms and conditions of the promotion (if any) you are participating in.

4. Order value and method of payment

- Methods of payment on thmilk.vn: cash on delivery.

5. Promotion

- Thanks to an eagerness to provide customers with a great deal of benefits, thmilk.vn offers special discounts. However, to make it fair for customers who are end consumers of thmilk.vn, we are entitled to refuse orders which are not for personal use or of a great quantity, or for reselling purpose when participating in promotions.

- Promotion rules will be updated on the promotion page from time to time depending on the promotions and can be changed without prior notice to customer.

- thmilk.vn is entitled to refuse orders which do not meet the terms and conditions of the promotions without notice to customers. Therefore, please read the promotion-specific Rules carefully before joining any promotion.

6. Delivery area

- Door to door delivery is now available to customers in Hanoi inner city and several districts of Ho Chi Minh City including: District 1, District 3, District 4, District 7, District 10, Phu Nhuan District and Binh Thanh District.

• A minimum order quantity is one pack of milk boxes.

• Orders will be delivered within 48 hours by TH True Mart employees without a shipping fee.

• Receive the goods and pay right at your door.

7. Price

- The list price of the product on thmilk.vn is the final sale price (VAT included). The product price is subject to changes from time to time depending on enclosed promotions.

- While we try our best to make sure that all displayed information and prices are exact for each product, there are still mistakes or errors sometimes. If we find out about any mistakes regarding the price of any product in your order, we will notify you as soon as possible and give you the option to reconfirm your order with the exact price or cancel the order. If we cannot contact you, the order will be automatically canceled on the system.

8. Product information

We confidently and proudly introduce our products made entirely from fresh pure milk from TH Farm, which are not only delicious and nutritious but also help the digestive system to function well, strengthen the immune system for better physical health and mind, and a healthy and wonderful life every day.

Instructions for use and storage:

Sterilized milk and drinking yogurt in paper cartons can be kept for 6 – 8 months and stored at room temperature.

Sterilized milk for additional nutrition in plastic bottles can be kept for 4 months and stored at room temperature.

Yogurt and probiotic drinking yogurt can be kept for 45 days and stored in cold storage at 4 - 8 degrees Celsius.

Pasteurized fresh milk with ESL technology applied can be kept for 30 days and stored in cold storage at 2– 6 degrees Celsius.

With a closed-loop production process, state-of-the-art packaging technology, and fresh and pure milk, TH milk products are always of good quality, making them safe for use even when there is only one day left before expiration.

9. Brand and copyright

- Any intellectual property right (whether registered or not), all information, and every design, document, graphic, software, image, video, music, audio, software compiler, source code, and basic software are possessed by us. The whole web content is under the protection of Vietnam Copyright Law and international conventions. All rights reserved.

10. Legal rights

- The terms and conditions of this website are governed by Vietnam laws, and any dispute incurred from and by unauthorized use of this website will be handled by competent courts in Vietnam.

11. Confidentiality

- Keeping information confidential is our priority and the best methods to protect your information and payments are used. During payment, your information will be encoded for safety purposes. After finishing the order process, you will leave the safety mode.

- You are not allowed to use any program, tool, or form to interfere with the system or to change the data structure. Distributing, disseminating, or supporting any activity to interfere with, sabotage, or infiltrate the system’s data is forbidden. Individuals or organizations that make violations will be deprived of all rights and benefits, as well as be prosecuted under law if necessary.

All transaction information will be kept confidential. However, if there is an order from law enforcement agencies, such information will be provided.

Purpose and scope of collection

Data collection on www.thmilk.vn includes: email, phone number, user name, user password, and customer address (member). Members are required by www.thmilk.vn to provide this information when registering to use services and in order for www.thmilk.vn to contact customers for confirmation when customers register to use website services to ensure consumer benefits. During transactions and payments on www.thmilk.vn, only specific information about the paid order of members is retained. TH will also use members’ identifying information to increase TH's responsiveness in terms of Sites and Services, as well as develop new functions, features and services according to ongoing trends and interests. Members will be solely responsible for security and storage of all activities using services under their user name, password and email box. In addition, members are responsible for informing www.thmilk.vn promptly of any third party’s unauthorized use, abuse, security violation, or retention of user name and password for reasonable measures.

Scope of information use

Information provided by members is used by www.thmilk.vn to:

· - Provide members with services;

· - Send announcements regarding information exchange between members and www.thmilk.vn;

· - Prevent activities that destroy members’ user accounts or member-spoofing activities;

· - Contact and deal with members in special cases.

· - Not use member information for any purpose other than confirmation and contact regarding transactions on www.thmilk.vn.

· - If required by laws: www.thmilk.vn is required to cooperate and provide the personal information of members if required by judicial agencies, including: Procuratorate, court, and the police investigation agency regarding breach of laws of customers. Otherwise, no one is entitled to infiltrate members’ personal information.

Storage time of information

Members’ personal data will be stored until it is required to be removed or is removed by members themselves through their login. Otherwise, members’ personal information will be kept confidential on the server of www.thmilk.vn.

Address of the organization in charge of collecting and managing information

TH Food Chain Joint Stock Company based at No. 166, Nguyen Thai Hoc Street, Quang Trung Ward, Vinh City, Nghe An Province. Phone number: (84 4) 3573 9777 | Fax: (84-4) 3573 9548 Email: [email protected]

Means and tools for users to access and modify their personal data

Members are entitled to check, update, modify, or remove their personal information by logging into their account and editing their personal information, or by requesting www.thmilk.vn to do so. Members are entitled to send claims about the disclosure of personal information to third parties to the Board of Management of www.thmilk.vn. When receiving such feedback, www.thmilk.vn will confirm the information and will be held responsible for giving reasons and offering members guidance on information recovery and security. Email: [email protected] Phone number: (84 4) 3573 9777 | Fax: (84-4) 3573 9548

Commitment to privacy of customers’ personal information

Members’ personal information on www.thmilk.vn is guaranteed to be absolutely private under the privacy policy of www.thmilk.vn. Collection and use of member information can only be done with a member’s consent, unless otherwise required by laws.

· - Use, transfer, provision, or disclosure of members’ personal information without their consent to any third party is banned.

· - If the server containing information is attacked by a hacker, resulting in the loss of members’ personal data, www.thmilk.vn will be responsible for reporting such incident to investigation authorities for timely resolution, and for notifying members.

· - Individuals registering/purchasing as members are required by the management of www.thmilk.vn to provide sufficiently related personal information such as: Full name, contact address, email, phone number, etc., and to be responsible for the legality of such information. The management of www.thmilk.vn will not be held responsible, and will not handle any claims regarding that member’s benefits if it is found that all information provided by such member for initial registration is inaccurate.

12. Transaction execution on thmilk.vn

- When buying on thmilk.vn, customers must comply with the following steps to place and receive an order:

· Step 1: Customers place an order; provide sufficient and accurate information;

· Step 2: Thmilk.vn confirms the order;

· Step 3: Thmilk.vn confirms customer information (phone call, message, email);

· Step 4: Thmilk.vn delivers the order;

· Step 5: Customers receive the order and make payment;

If you want to change your information, please notify Thmilk.vn via the hotline at 1800545440 or leave a message at http://www.thmilk.vn/information/contact

13. Change and cancellation of transaction on thmilk.vn

- In any case, customers are entitled to terminate the transaction if the following measures have been taken:

Notify thmilk.vn of the transaction cancellation via the hotline number 1800545440 or leave a message at http://www.thmilk.vn/information/contact

14. Resolution of effects due to wrong input of commercial information on thmilk.vn

- Customers are responsible for providing sufficient and accurate information when making a transaction on thmilk.vn. In the event that customers submit incorrect information to thmilk.vn, thmilk.vn is entitled to refuse to make the transaction.

Notify thmilk.vn of the transaction cancellation via the hotline number 1800545440 or leave a message at http://www.thmilk.vn/information/contact

15. Dispute resolution

- Any argument, claim, or dispute arising out of or relating to transactions at thmilk.vn, or these Terms and Conditions will be settled by negotiation, mediation, arbitration and/or by the Courts under the Law on Protection of Consumer Rights, Chapter 4 Settlement of disputes between consumers and organizations or individuals trading goods and/or services.

16. Termination of agreement

- In the event of any damage arising from a breach of the Terms of Use of the website, we reserve the right to suspend or permanently block your account. If you are not satisfied with the website, or any term, condition, rule, policy, instruction, or how thmilk.vn is operated, the only corrective measure is to stop working with us.

17. Other provisions

- All Terms and Conditions (and all obligations arising out of these Terms and Conditions or related obligations) will be governed and interpreted according to Vietnam laws. We are entitled to amend these Terms and Condition at any time, with immediate effect, from the moment they are posted on thmilk.vn.

Only place an order if you accept and understand the aforesaid information. For more information, please call 1800545440